Jobs
Guest Experience Agent
ABOUT THE ROLE
You will:
Be responsible for guest communications and reservations for our properties in Vienna.
Resolve inquiries received over the phone- only, particularly emergency technical inquiries (work with the PIN code system when guests check-in/out of normal business hours, or when guests make a last-minute reservation and they need to receive check-in info)
Handle confidently individual and corporate guest requests in a friendly and satisfactory way
Work remotely
ABOUT YOU
We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:
Fluency in German and English (B2 level) - other languages are a plus
The ability to empathetically comprehend and resolve complex issues
Proven experience of good verbal and written communication
Experience managing multiple tasks and finding out alternative solutions to unexpected problems
The ability to execute tasks at short notice
Flexibility to work on weekends
Experiences in Customer Support in a fast-paced work environment and/or in the hospitality industry